AI Follow-Up Calls — Convert More Quotes Without Lifting a Finger
The Follow-Up Gap
You send 10 quotes per week. 3-4 accept immediately. 2-3 decline. But 3-4 just... go silent. They're not saying no — they're busy, comparing quotes, or waiting for payday.
The problem: you're also busy. Following up means remembering who you quoted, when, finding their number, calling during business hours, and having an awkward "so... did you want to go ahead?" conversation.
Most plumbers just don't bother. That's $1,000-$4,000 per week left on the table.
How AI Follow-Up Calls Work
3 days after you send a quote (configurable), the AI automatically calls the customer:
"G'day [Name], this is a quick call from Shelton's Plumbing. Just following up on the quote we sent through for the [hot water replacement]. Did you have any questions about it, or would you like to go ahead and book it in?"
Based on the customer's response, the AI can:
- "Yes, let's book it" → Checks your calendar, offers available times, books the job
- "I have a question about the price" → Takes the question, flags it for you to call back personally
- "Not right now" → "No worries at all. The quote is valid for 30 days if you change your mind. Have a good one!"
- "I went with someone else" → "No problem, thanks for letting us know. If you need anything in the future, don't hesitate to call."
- Voicemail → Leaves a brief, friendly message
The Follow-Up Sequence
| Day | Action | Method |
|---|---|---|
| Day 0 | Quote sent | Email/text (by you) |
| Day 3 | Follow-up text | AI text (automatic) |
| Day 5 | Follow-up call | AI voice call (automatic) |
| Day 14 | Final text | AI text: "Last check — still interested?" |
| Day 14+ | Quote closed | Marked as expired in system |
Impact on Revenue
If AI follow-ups convert just 2 extra quotes per week that would have otherwise gone cold:
2 jobs × $500 average × 48 weeks = $48,000 extra revenue per year
All without you making a single follow-up call.
Why Customers Prefer AI Follow-Ups
Surprisingly, many customers prefer an AI follow-up because:
- No pressure — they don't feel guilty saying "not yet"
- It's brief and to the point (30 seconds, not a 5-minute chat)
- They can respond honestly without awkwardness
- It reminds them at a convenient time (AI calls during business hours)
TradeDesk's AI automatically follows up on your outstanding quotes via text and voice — converting more leads while you focus on the tools. Try it free for 21 days.