Can AI Call Customers to Confirm Appointments?
Quick Answer: Yes. AI can make outbound calls to confirm appointments (day before), follow up on outstanding quotes (3-5 days after), and even request Google reviews (7 days after job). The calls are brief (30-60 seconds), natural-sounding, and customers appreciate the personal touch.
How Outbound AI Calls Work
You set the rules, AI makes the calls:
| Trigger | When | What AI Says |
|---|---|---|
| Appointment confirmation | Day before job | "Hi [Name], just confirming your plumbing appointment tomorrow at [time]. Will someone be home to let us in?" |
| Quote follow-up | 3-5 days after quote | "Hi [Name], just following up on the quote for [job]. Did you have any questions, or would you like to book it in?" |
| Review request | 7 days after job | "Hi [Name], hope the [job] is going well. If you were happy with the work, a quick Google review would really help. I'll text you the link." |
What If They Don't Answer?
If the customer doesn't pick up, the AI leaves a brief voicemail and follows up with a text message instead. No call is wasted.
Can I Turn It Off for Specific Customers?
Yes. You can mark any customer as "no AI calls" in their profile, and the system will only use text communication with them.
TradeDesk's AI makes outbound confirmation and follow-up calls automatically. Try it free for 21 days.