Can AI Text My Customers for Me?
How AI Texting Works for Plumbers
AI texting isn't a generic chatbot. It's a system that integrates with your job management software and sends the right message at the right time:
- Appointment booked → Sends confirmation text to customer
- 24 hours before job → Sends reminder with time and address
- You mark "travelling" → Sends "on my way, ETA 15 min" text
- Job completed → Sends "all done" message with invoice link
- 3 days after quote → Sends "any questions?" follow-up
- 7 days after job → Sends Google review request
Does It Sound Like Me?
Yes. The AI learns your communication style — casual Australian English, your sign-off, your tone. Customers can't tell the difference between an AI text and one you typed yourself.
What About Complex Conversations?
If a customer replies with something complex (a complaint, a pricing question, a scope change), the AI flags it for your personal attention. You handle the 20% that matters; AI handles the 80% that's routine.
Is It Legal?
Yes. Under Australian law (Spam Act 2003), you can send transactional messages (appointment reminders, job updates, invoices) without explicit consent. Marketing messages (promotions, offers) require opt-in — but AI texting is primarily transactional.
TradeDesk includes AI texting in the Pro+ plan ($149/month or $1,490/year). Try it free for 21 days.