Do Plumbers Need Terms and Conditions?
Quick Answer: Yes. Even a simple one-page T&C document protects you from disputes, limits your liability, and sets clear expectations. Include it on the back of your quote or as a link in your email.
What to Include (Keep It Simple)
- Payment terms: "Payment due within 7 days of invoice. Late payments incur 2% monthly interest."
- Warranty: "12-month warranty on workmanship. Manufacturer warranty applies to materials."
- Variations: "Any work outside the quoted scope will be charged at $X/hour plus materials."
- Access: "Customer must provide clear access to work area. Additional time due to access issues will be charged."
- Cancellation: "24-hour notice required for cancellations. Same-day cancellations may incur a call-out fee."
- Liability: "Liability limited to the value of work performed. Not liable for pre-existing defects."
- Disputes: "Disputes to be resolved through QBCC dispute resolution process."
How to Present Them
Don't make it intimidating. Options:
- Print on the back of your quote template
- Include as a link at the bottom of emailed quotes: "By accepting this quote, you agree to our terms"
- For large jobs ($3,300+): include in the written contract (legally required in QLD)
TradeDesk lets you attach your T&Cs to every quote automatically. Try it free for 21 days.