How Does AI Voice Calling Work for Tradies?
Quick Answer: When you can't answer the phone, AI picks up with a natural Australian voice, asks the caller what they need, collects their details, checks your calendar, and either books the job or sends you a text summary. The customer thinks they spoke to your receptionist.
The Process (From the Customer's Perspective)
- Customer calls your number
- You don't answer (busy on a job)
- After 4 rings, AI answers: "G'day, you've reached [Your Business]. [Your name] is on a job at the moment — I can help you out. What can I do for you?"
- Customer explains their problem
- AI asks relevant follow-up questions (address, urgency, access details)
- AI offers available appointment times from your calendar
- Customer picks a time → job booked
- You get a text: "New job booked — Sarah, 42 Smith St, leaking kitchen tap, Thursday 9am"
What If It's an Emergency?
If the caller mentions a burst pipe, gas leak, or flooding, the AI:
- Immediately flags it as URGENT
- Sends you a priority notification (text + push notification)
- Tells the customer: "I'm flagging this as urgent and notifying [your name] right now. He'll call you back within 10 minutes."
Does It Sound Robotic?
No. Modern AI voice uses natural Australian accents with appropriate pauses, "ums", and conversational flow. It sounds like a friendly receptionist, not a robot. TradeDesk uses a female Australian voice for general calls (configurable to male if preferred).
TradeDesk's AI voice assistant is included in the Pro+ plan ($149/month or $1,490/year). Try it free for 21 days.