How to Reduce No-Shows and Missed Plumbing Appointments
Quick Answer: Send an automated reminder 24 hours before and again 2 hours before the appointment. This alone reduces no-shows by 80%.
5 Strategies to Eliminate No-Shows
1. Automated Reminders (Most Effective)
Send a text message:
- 24 hours before: "Hi [Name], just a reminder your plumber [Your name] is coming tomorrow between [time]. Reply YES to confirm or call [number] to reschedule."
- 2 hours before: "Hi [Name], [Your name] is on the way. ETA [time]. See you soon!"
2. Confirm at Booking
When you book the job, get the customer to verbally confirm: "I'll be there Tuesday at 9am. Will someone be home to let me in?"
3. Take a Deposit for Large Jobs
A deposit creates commitment. Customers who've paid something are far less likely to no-show.
4. Give a Time Window (Not Exact Time)
"Between 9 and 10am" is more realistic than "at 9am sharp." If you're running 15 minutes late from the previous job, you're still within the window.
5. Have a Cancellation Policy
"24-hour notice required for cancellations. Same-day cancellations may incur a $50 call-out fee." Put this in your T&Cs and mention it when booking.
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